by Ginalyn B. Brioso
SAN JUAN, Abra – This town got a 93.24 percent overall satisfaction rating in the Citizen Satisfaction Index System (CSIS) survey.
The first in Abra and one among 31 cities and towns in the Philippines, San Juan is chosen in this pilot program of the Department of Interior and Local Government to assess the level of accountability, transparency, participation and responsiveness of the LGU to the needs of its people. It is used to assess the service delivery performance of the LGUs based on the knowledge, experience and perception of the people.
CSIS will reflect whether the people are satisfied or not with the programs implemented and services delivered by the LGU, explained Florida Garcia of DILG-Cordillera.
San Juan got 96.58 percent satisfaction rating in health services; 90 percent in education support; 84.46 percent in social welfare; 93.24 percent in governance and response; 91.22 percent in public works and infrastructure; 89.04 percent in environmental management and 80.56 percent in economic and investment promotion.
“The results prove that San Juan is doing very well. Continue to do your work and aim for 100 percent to inspire other LGUs in your feat,” said DILG Provincial Director Millicent M. Cariño.
DILG tied up with the Abra State Institute of Sciences and Technology in the conduct of the survey among 150 randomly selected respondents composed of 75 males and 75 females.