Issue of January 15, 2012

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CSC tops Pulse Asia client rating survey
by CSC Release

The Civil Service Commission got the top score in the awareness, availment, and satisfaction ratings of selected government agencies survey conducted recently by Pulse Asia.

Based on the survey, 98 percent of clients said they were satisfied with the agency’s services.

The survey was held from Oct. 24 to Nov. 17, 2011.

Interviewed were clients from agencies like the CSC, National Statistics Office, Philippine Health Insurance Corporation, National Bureau of Investigation, and Government Service Insurance System.

Philhealth came second, followed by NSO, NBI, and GSIS.

CSC Chair Francisco Duque III thanked the Commission officials and employees for their dedicated service to the public.

“This is an affirmation of the hard work that we have been doing to bring fast, efficient, courteous, and honest service to the public,” he said.

With CSC getting the governance trailblazer seal in the latest performance governance system revalida, Duque hopes that the commission will continue its winning streak. “The difficult part is not getting this achievement, but sustaining it.”

“I hope that we will not rest on our laurels and that we continue looking for ways to improve our services to our clients,” Duque added.

CSC Regional Director Fernando Porio meanwhile said that they will conduct the report card survey (RCS) on 40 agencies in the region for this year.

The RCS covers checking of the compliance of government agencies with the provision on its citizen’s charter, “No lunch break” rule, anti-fixer campaign, service quality, help desk, physical working condition and client satisfaction.

The RCS is a continuing effort of the CSC in pursuance of the Anti-Red Tape Act of 2007.

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