Issue of September 9, 2012
     
NEWS
Benguet
Ifugao
Kalinga
Mt. Province
 
OPINION
 

OpEd Cartoon
 
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WEEK'S MAIL
We welcome your letters and opinions. Kindly limit your letters to a page, preferably typewritten and doublespaced. However, for your letters to be considered for publication, it is essential that all letters must be SIGNED above your PRINTED NAME (you may request your name to be withheld or substituted with your pen name) and must include your ADDRESS and PHONE NUMBER. Letters and emails deficient in any of the above requisites will not be entertained. Please be guided accordingly. Thank you.
 
Suggestions to improve BENECO Maharlika branch service
BEN MOGA, Baguio City

We are calling the attention of Beneco management to heed the clamor of consumer-members paying their electric bills at the Maharlika collection center.

Since my retirement from government service in 2005, I stayed most of the time here in Baguio City. Now totally relieved of tedious office paper works, I have free time to personally pay my electric bills at the nearest collection center which for me is the one located at Maharlika.

I observed ever since that on the first day of paying period, the Maharlika collection center is jampacked with many consumer-members. The scenario looked exactly as what we see in an evacuation center.

Among the perennial problems noted are: There are not enough cashiers to attend to numerous consumer-members. Only one teller is assigned to attend the senior citizens’ lane. Many are forced to wait for several hours until their numbers are called. Those not called in the morning have to return in the afternoon as tellers on-duty go for lunch break.

On Aug. 22, many overheard a teller arguing with a senior citizen consumer-member, causing unnecessary delay in business transaction to the detriment of others waiting for their turn. I did not bother listing the names of the parties involved. I left upon seeing a long line of consumer-members standing.

Third, seats are not enough. Latecomers, mostly senior citizens, are forced to queue standing. It is very incovenient for the young and old alike.

Fourth, there are no comfort rooms.

Fifth, on Aug. 22, the security guard, seeing many of us are standing as there were no more available seats, gave us copies of a notice and list of accredited banks accepting electric bill payments. I returned my card number, went down to avail the service of Rang-ay Bank Maharlika branch. I was immediately attended by very respectful and smiling bank personnel.

On the letterhead of Beneco, it was written “Quality service is our way of life.” This sounds a good guiding principle, but what happens at the Maharlika collection center is preposterous to the vision and mission of the cooperative.

Beneco should deploy additional tellers at the Maharlika collection center on the first day of the paying period. Staff members should be available to assist and man the counters while the tellers go on lunch break. This ensures continuity of service and reduces the waiting hours of consumer-members. Adopt a new policy, “no unnecessary conversation, never argue” while transacting business at the counter.

Assign an action officer at the entrance to answer all queries from consumer-members before they proceed to the paying counter. It has been observed that some consumer-members ask for clarifications or present their problems to the teller. Unsatisfactory answers from the teller could trigger arguments causing temporary stoppage of transactions at the counter.

Second, there should be additional chairs as surely there would always be latecomers. Long hours of standing will be avoided.

Third, consumer-members who are religiously paying their electric bills on time would be very grateful if Beneco provides comfort rooms.

Fourth, if it is not too much asking, the P5 service fee being charged by accredited banks authorized to receive payment of bills should be paid by Beneco, not by the consumer-members. It is the management that contracted the services of local banks doing the work of Beneco. Why pass on the additional burden to the consumer-members?

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MORE ON WEEK'S MAIL
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:: Sort garbage at the dumpsite, not at the trucks
I don’t know if anyone agrees with me on this but I think garbage collection would be faster if sorters quit sorting trash on the truck
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:: Keep writing about Apayao’s potentials
I want to thank you for your articles about Apayao, especially the Kabugao area.
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:: On tourism taxis
I refer to the "Tourism taxis" by Mr. Gaby Keith in the Sept. 2 issue of the BMC.
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:: Subdivision road remains in sad state
Up to this time wala pa rin pong nagbago dun sa subdivision road namin.
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:: Session Road: Eye soaring finds eyesore
After momentarily watching the "lukewarm" parade of the celebration of Baguio Die – I mean Day – we went to the nearest restaurant where we sat near a glass window, which allowed us to have a clear view of passersby.
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:: Economic and emotional damages caused by erring contractors
Recently, the city mayor asked for the blacklisting of erring contractors who are insensitive to the plight of commuters.
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:: Unethical treatment of Center Mall admin officer and guards
We were about to go home from our class at the Puyat Sports Center located at the Baguio Centermall.
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:: Letter of gratitude
This is to express my appreciation and gratitude to Evelyn Mangaong, who responded to my call for help by furnishing me the address of the Insurance Commission and advising me to contact the media…
 



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