February 1, 2023

The Department of Social Welfare and Development has set up a grievance redress system to address issues and concerns of families who believe that they are eligible but have been excluded from the list of beneficiaries of the Social Amelioration Program (SAP).

“The public is encouraged to voice out and report anomalies or irregularities in the delivery of SAP through the DSWD Grievance Redress System,” Usec. Camilo Gudmalin said in a virtual presser on April 20.

As emphasized in Republic Act 11469 or the Bayanihan to Heal as One Act, the subsidy shall be given to low-income families assessed to be most affected by the imposition of community quarantine, given their existing life situations or circumstances.

Families but who are not in the initial list of beneficiaries may file an appeal with their respective Local Social Welfare and Development Offices (LSWDOs) within three days from the start of the payout or distribution of SAP in their barangay.

The LSWDO shall then submit the consolidated appeals to the concerned DSWD field office for evaluation within three days.

The guidelines also provide that all grievances related to the SAP implementation will be managed and monitored by the DSWD Central Office-Operations Center through its 24/7 hotline number 16545.

The OpCen shall receive complaints and ensure proper referencing and reporting to concerned office for validation and/or investigation. The concerned office is required to respond to the said report within 24 hours from receipt. – Press release