The Social Security System implemented a number coding system and modified service procedures in handling transactions in 61 selected branches nationwide.
The new procedures aim to regulate the number of people transacting in SSS branches amid the Covid-19 pandemic.
SSS president and chief executive officer Aurora C. Ignacio on July 22 signed Circular 2020-017 that limits the number of walk-in transactions in the branches.
It also prescribed the weekly schedule wherein members and employers (ER) can do their transactions with SSS. The schedule is based on the last digit of their social security (SS) or ER ID numbers.
Under the circular, SSS will implement the number coding system and modified service procedures in all 51 branches in the National Capital Region. In Luzon, the new procedures will be implemented in Baguio, Dagupan, Bacoor, and Biñan branches. In the Visayas and Mindanao, it will also take effect in Cebu, Lapu-Lapu, Bacolod, Iloilo-Central, Cagayan De Oro, and Davao branches.
Walk-in transactions in these branches will be limited to the payment of contributions and loans, compliance to the SS number application through the SSS web, pick-up of Unified Multipurpose Identification (UMID) card, presentation of original documents to support claim applications, and other justifiable reasons.
SSS advised members and employers to conduct their transactions on the prescribed schedule: Mondays for SS or ER ID number ending in 1 or 2; Tuesdays for those ending in 3 or 4; Wednesdays for those ending in 5 or 6; Thursdays for those ending in 7 or 8; and Fridays for those ending in 9 or 0.
For transactions such as funeral and death claims, the SS number of the deceased member will be the basis for the number coding schedule.
If the prescribed transaction day falls on a declared holiday, the member or employer may transact on the next working day. In case a system downtime occurs, the branch will set an appointment for members and employers waiting in line. They can also have the option to wait until the system is once again operational, or opt to come back the following week on their prescribed schedule.
Drop boxes are also available in the said branches. The transacting public can use it to submit documents for transactions that were not mentioned and are not available through the SSS’s online channels. They may also call, text, or send an email to the branch nearest to their residence or workplace. Contact numbers and email addresses of branches are posted at its entrance or found on the branch directory on the SSS website.
The SSS will inform the public if the number coding system and modified service procedures are suspended in the said branches or if it will be imposed on other branches.
Members may access their contribution records, check the status of their benefit claims and loan applications, and make other transactions through the My.SSS web portal at www.sss.gov.ph, SSS Mobile App, Text-SSS at 2600, and Interactive Voice Response System at 7917-7777.
The submission of maternity notifications (for self-employed, voluntary, and Overseas Filipino Worker members), generation of Payment Reference Numbers, etc., are also available via the My.SSS web portal and SSS Mobile App.
For further information, members and employers may call the SSS hotline at 1455 or follow its Facebook page at the “Philippine Social Security System” and Instagram account at “mysssph.” – Press release
April 20, 2024
