TABUK CITY, Kalinga – To further improve the delivery of public service, heads and supervisors of the city government underwent a four-day orientation workshop for the crafting of their upgraded Citizen’s Charter pursuant to Republic Act 11032 or Ease of Doing Business and Efficient Government Service Delivery Act 2018.
A landmark law under the Duterte administration, RA 11032 mandates all government offices and agencies, including local government units, to facilitate prompt action on government transactions with efficiency.
Civil Service Commission Provincial Director Ruben Wacas trained the LGU departments in the preparation of their updated Citizen’s Charter to be posted in conspicuous areas for the transacting public to see.
Wacas said the Citizen’s Charter is a streamlined system and procedure in government transaction aimed to reduce red tape in line with President Rodrigo R. Duterte’s order for government offices to cut turn-around time in public transactions.
Revisions include the number of days government offices are required to process transactions of clients depending on the complexity of transactions, reduction in the number of signatures and simplification of applications.
In its operation, the city government has initiated some measures to facilitate prompt action in government transactions such as establishing one-stop shop in the application of business license and permits.
The City Business Permit and License Registration Department recently made transactions more convenient and easy with the electronic Business Permits and Licensing System where applications are now done online.
Mayor Darwin C. Estranero assured the city will continue to provide convenience in the processing and delivery of public services. – Larry Lopez
April 25, 2024
