May 21, 2024

With consumers expected to do millions of pesos worth of shopping online this holiday season, the Land Bank of the Philippines (Land Bank) advised its customers to remain vigilant against online banking fraud and assured that it maintains the highest level of security in all its systems.
“As online shopping becomes a more prudent option to limit physical contact during this season, we would like to remind our customers to be on their guard against different forms of cyber fraud. The best way to avoid becoming a fraud victim is to stay vigilant by being familiar with the online red flags,” said President and Chief Executive Officer Cecilia C. Borromeo.
The state-run bank warned customers to ignore suspicious emails, social media messages, SMS, links and attachments, especially from unknown senders.
It also reminded customers to be wary of fake websites, social media accounts and fraudulent transactions by checking and verifying the site’s URL, the sender’s email address, social media account, or phone number.
Customers are advised not to share their username or log-in ID and password to anyone, and keep critical financial information private, including the card number, card expiry date, credit verification value, and one-time password. Official Land Bank representatives will never ask for critical financial information of its customers.
Specific to raising awareness on phishing activities, customers are also advised to be wary of emails, text messages, and websites offering free perks or games in exchange for personal information, which are designed to steal customer’s hard-earned money and identity. Specific tips on spotting phishing scams can be seen on a short video from the Information Security Officers Group (ISOG): (https:// watch? v=y9fvBsOcEvE).
Land Bank said reminders and best practices to avoid cyber fraud are also posted regularly on its social media channels. These include tips on spotting cyberattacks, preventing different forms of phishing, and keeping online credentials confidential, among others.
It also reminded customers the official email addresses of Land Bank’s Customer Care and iAccess are [email protected] and [email protected], respectively, and its official URL is
To report fraudulent activities, Land Bank customers may contact its Customer Care Hotline through (02) 8-405-7000 or 1-800-10-405-7000, or via email at [email protected]. – Press release