June 17, 2024

Telecommunications and Internet service provider, PLDT Inc. has been asked to adjust its rates in view of the intermittent services its clients have been experiencing due to migration from copper lines to fiber optics.

Councilor Isabelo Cosalan, Jr. said in a proposed resolution that PLDT’s shift to fiber optics has adversely affected clients even resulting in unnecessary disruption of transactions.

He said PLDT should adjust its rates as its way of offsetting the intermittent services experienced by clients.

PLDT is expected to complete migration by the first quarter of 2022.

Cosalan said the adjusted rates should be implemented until PLDT has completed shifting to fiber optics.

Last September, representatives of PLDT appeared at the city council after Councilor Betty Lourdes Tabanda initiated the inquiry about the telco’s services.

PLDT Baguio zone head Edwin Villena then said voice connection is incurring delays due to the “traffic” caused by the migration from the copper-based telephone lines to fiber optics.

He said the company is fast-tracking the migration to avoid more inconvenience brought about by the increased workload in the “data highway.”

The council then asked PLDT, Converge ICT Solutions, and Globe to submit reports on their accomplishments and  ongoing and future projects to help guide the body in crafting policies that could aid them in providing Baguio residents with better Internet and telephone services. – Rimaliza A. Opiña