January 29, 2023

The Philippine Statistics Authority has adopted a new normal in its queuing system.
Through an appointment system, obtaining civil registry documents at any PSA branch no longer require a person to physically line up at PSA offices, said PSA-Cordillera Civil Registration System (CRS) Outlet Supervisor Gerard Tolito.
The CRS appointment system was first implemented in the National Capital Region in October 2021 then expanded in regional outlets in December 2021.
As of January, all outlets nationwide have adopted the system.
The appointment system was conceptualized to manage the queuing system and achieve a more efficient transaction system, Tolito said.
He said clients are now assured of a slot without having to fall in line and wait for the outlet’s opening and they may choose which outlet to access their civil registration documents.
Only senior citizens will be accommodated as walk-in clients.
Clients may also select the time and date when they will get their documents and may reschedule their appointment in case of unforeseen events such as calamities or local holidays.
For the PSA, they are able to limit the number of clients allowed in their office in adherence to health protocols.
The system is also equipped with geotag features, which helps clients locate an outlet in case they are not familiar with the area.
To book an appointment, go to appointment.psa.gov.ph and click the icons corresponding to the civil registry document being requested.
Enter the details asked and when done, print the appointment form which should be brought to the outlet when claiming the document.
Confirmation slips, which are non-transferable, will be sent through email.
Tolito said the confirmation slips are non-transferable to avoid fixing. – Rimaliza A. Opiña